Terms of service
OVERVIEW
Welcome to Wejdan Cafe & Restaurant! The terms "we", "us" and "our" refer to Wejdan Cafe & Restaurant. Wejdan Cafe & Restaurant operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Wejdan Cafe & Restaurant is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.
1. Orders
All orders are subject to availability and payment confirmation. We reserve the right to cancel orders due to stock issues, pricing errors, or circumstances beyond our control. If payment was taken for a cancelled order, a full refund will be issued.
2. Pricing
All prices are in AED and inclusive of VAT where applicable. Delivery and packaging fees are shown at checkout. No hidden charges apply.
3. Refunds
We offer refunds in the following situations:
• Order not accepted but payment was charged
• Wrong or incomplete order received
• Food arrived spoiled or unfit for consumption
• Duplicate payment made
Refunds are not issued for:
• Change of mind after preparation has started
• Wrong address entered by the customer
• Unanswered delivery calls
• Taste or personal preference
4. Cancellations
You may cancel your order before food preparation begins. Once preparation starts, cancellation may not be possible.
5. Refund Timeframes
Card payments: 5–14 business days. Digital wallets: as per provider. Cash orders: store credit or bank transfer as agreed.
6. Delivery
Delivery times are estimates only. Delays may occur due to traffic, weather, or other factors outside our control. We are not liable for reasonable delays but will do our best to resolve any major issues.
7. Allergens
Our kitchen is a shared environment. Customers with allergies must inform us before ordering. We cannot guarantee allergen-free preparation unless confirmed in advance.
8. Customer Responsibilities
Please provide accurate delivery details and remain reachable during delivery. Incorrect information or missed calls may affect delivery and refund eligibility.
9. CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at wejdanrestaurant@gmail.com.
Our contact information is posted below:
Wejdan Cafe & Restaurant
wejdanrestaurant@gmail.com
Al Maktoum Road, Al Ashrafiah Building, Opp Broadway Hotel, Deira, Dubai
+971 562734466